FAQ | 919-949-7053

FAQ

Q: Why use a pet sitter?

Q: Are you insured? What is covered by this policy?

A: We are insured, and we have a comprehensive policy specifically tailored for pet
sitters. You can view the details of our policy here.

Q: What is your service area?

A: We cover the entire city of Durham, as long as a sitter is available. This includes the zip codes of 27701, 27703, 27704, 27705, 27707, 27709, 27712. Please contact us if you are not certain that we cover your area.

Q: I'm interested in overnight sits. What is included?

A: Overnight sits are great for dogs or cats (or other pets) that need a little bit more attention or who stay in a crate during the day. We spend the night with your pet from 8-9PM-7-8AM. All feeding, medication, potty breaks, and play time that your pet needs during this time is included, and the pets are always welcome to hop up on the bed with their pet sitter to snooze! Midday visits can be added for up to two dogs for a discounted rate of $15.

Q: Is there an extra charge for holidays?

A: There is a $10 charge added to just the following holidays: New Year’s eve, 4th of July, Thanksgiving, Christmas day.

Q: What are daily walks, and how would my pet benefit from them?

A: Many pet owners work full time jobs, and cannot get home to let their pet outside during the day. It also provides dog owners the opportunity to go to the gym or out with friends after work without returning home first. Crated dogs or puppies get time to stretch their legs and break up the boredom of a long day, and it also helps with house training. High energy pets may need a mid-day walk to help them be more relaxed at night when their owners return home. We are available for mid-day or evening walks seven days a week and have flexible schedules to allow you to use us when you need us. You may choose to have us walk your pet one to seven times a week.

Q: What is involved with the consultation visit?

A: A consultation visit is offered at no charge, and gives you the chance to meet us personally and to ask any questions you may have. It also allows us to get to know the personalities and routines of your pets. Consultations generally take 30-60 minutes to complete depending upon the number of pets you have and their normal routines. You will need to have a copy of your key available, the phone number of your veterinarian, and one emergency contact in the rare case that there is an emergency and we cannot reach you. If a follow-up consultation visit is needed, regular visit charges apply. 

Q: Are you able to hold keys on file for when I travel in the future?

A: We encourage you to leave a key on file with us. This allows you to schedule visits with ease, and we can also be available to care for your pets in the event of an emergency or upon short notice. All keys are kept secure and are numbered with a code that will not identify your address or name. Your key can be returned to you at any time upon your request. We also offer key pick-up and drop-off service before and after your scheduled visits for $10.00 per trip (no charge for key pick-up during an initial consultation visit).

Q: Is my key and information safe?

A: We are extremely careful with our clients’ information. Keys are kept numbered without your name or address attached, and are kept in a secure location. We will never share your address, security codes, or any other information with anyone.

Q: What if my pet is ill or there is an emergency while I am away?

A: We retain emergency contact information with us at all times. We will always contact you first for minor incidents or concerns, and in the case of a serious emergency, we will contact you as soon as your pet reaches the veterinarian and is under care. Your signature on the contract allows us to seek care in the event that you can not be reached in an emergency. You have the option on the contract to specify a monetary limit if this should occur. We do charge a $29.00 fee for emergency veterinary trips. This covers transportation to the veterinarian and back to your home. We will always stay with your pet during any examinations and wait for testing if needed.

Q: Do you administer medication and insulin injections? Is there an additional charge?

A: We will medicate your pet according to your instructions and we will provide insulin injections to diabetic pets. There is no extra charge for this service. We will carefully review information with you if your pet has health concerns or special needs.

Q: Your service sounds great! How do I get started?

A: Contact us at 949-7053 or send us an email to request services. We look forward to hearing from you!